Tel: 01492 330105

FAQ - Frequently Asked Questions


Answers to all the most common questions our florists get asked

What's the difference between a Bouquet and a Hand-Tied?

A Bouquet is flowers arranged flat in gift wrap, they will require re-cutting and placing in water when you receive them. A Hand-Tied is gift wrapped in a bubble of water so there is no need to worry about getting your flowers into a vase strait away, they will be ok like this for a couple of days.

What if the recipient is out when you deliver?

If they're out, the delivery driver may be able to leave your order in a safe place. Providing it's not visible from the road and not exposed to weather conditions affecting the product or its packaging. If this is not possible, the delivery driver will attempt delivery to a neighbour. If this isn't possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery.

Can I amend my order?

Yes - Please call our shop on 01492 330105 with your order number by 4pm the day before delivery to discuss your requirements.

How long will the flowers last?

We offer a freshness guarantee on all our flowers and plants. As we want flowers to be enjoyed as long as possible in the recipients home. Flowers are delivered in bud to allow them to gradually open and reveal their full beauty.

I am having difficulty placing my order, what should I do?

Please contact us via sarah@scentwithloveflowers.com or call 01492 330105 and we shall do all we can to resolve the issue.

Can I order by phone?

Yes- Call us on 01492 330105 and one of our florists will be able to take your order.

Can I send my order anonymously?

Yes - The recipient of your gift will receive the information written in the card message field
Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission.

How much are delivery charges?

The delivery charge for each gift can be viewed on the Checkout page when entering the recipients postcode. For further information on delivery charges please visit Delivery Page.

What method of payment do you accept?

We accept payments on our website through PayPal. There is no requirement to have a PayPal account to complete payment as card details can be entered on PayPal's secure site in the normal fashion. If you wish you can complete your order over the phone call us on 01492 330105.

How will I know my order has been successful?

You will receive an order confirmation email from us, if you've not received this after 30 mins please check your spam.

Are there any care instructions for flowers?

Yes - Care instructions are included with your flowers and you can view a comprehensive instructions on our Flower Care Guide page.

Can I specify a time for delivery?

Currently there is no way to specify delivery times on our website but you may request a timed delivery on the checkout page in the order notes field or call us on 01492 330105 and we shall do all we can to fulfill your request.

Can I collect my flowers from the florist?

Yes - You can select Click & Collect at the checkout, you will also have the option to pay now via PayPal and pay on collection.

Before what time must I order for same day delivery?

1pm - You must place your order on our website by 1pm to guarantee same day delivery. We may still be able to help after this but you will need to call us on 01492 330105 to discuss.

Can I have flowers and plants delivered to a hospital?

Yes - However we recommend that you check with the hospital before placing your order as some hospital wards no longer allow flower deliveries. When placing your order please ensure you include the recipient's surname and ward name on the delivery information. We recommend hand-tied bouquets or vase arrangements because vases not always available in hospitals. Unfortunately, hospitals cannot accept planted gifts due to the soil content.

Can I send flowers to a hotel?

Yes - We work closely with local hotels to ensure your flowers are ready and waiting for you in your hotel room when you arrive or as a surprise. All we require is the Hotel name and postcode and we'll take care of the rest.

Can I send flowers to a work/business address?

Yes - Just provide us with the work address and department if required and we'll ensure they receive their flowers.

How do I place a funeral order?

We understand that placing your order at such a difficult time is not easy. Here is a little guidance which may help with placing your order:
We recommend that you place your order at least two working days prior to the required delivery date. Our florists are closed on Sundays so if your order is for a funeral on Monday please ensure you leave sufficient time to allow the florist to create your specific tribute.
For timed delivery please specify any detail within the 'Order Notes' box on the Checkout page.
Include the deceased name in the 'Recipient' box.
We recommend that your tribute gets delivered to the funeral director ready for the funeral. For a list of local funeral directors addresses visit Delivery page.

Is it possible to have a personalised funeral tribute made?

Yes - If you prefer to get some expert advice or have something created that is personal and quite unique; why not speak to us on 01492 330105.

What is the substitution policy?

Many flowers are seasonably available.Therefore, sometimes, we may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, we adhere to strict substitution guidelines.
Any substitution will be of superb quality to ensure customer satisfaction.
The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
The value of the replacement flower or plant will be equal to, or greater than, the original variety.
When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.

I don’t know the correct postcode to my delivery address, help?

If you have the first line of the address you are sending to, you can use the royal mail postcode finder to fill in the blanks.

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